Student Health Services at Moffitt Health Center
Policies
Page Content
Confidentiality/HIPAA
On behalf of the employees at Moffitt Health Center, we would like to inform you of things that you might not be aware of as a new or existing patient.
HIPAA (Health Insurance Portability and Accountability Act) 鈥� is a federal law that requires Moffitt Health Center to protect your health information and to keep everything confidential.
You will be given a copy of our notice of privacy practices and required to sign this form upon your first visit.
You as a patient have rights and responsibilities. A copy of these rights and responsibilities can be found in each patient room.
Patient Rights and Responsibilities
As one of our patients, you have certain rights and responsibilities.
-
- To quality health care
- To be treated with dignity, consideration, respect and in a manner that does not discriminate against age, culture, ethnicity, gender identity or expression, language, physical or mental disability, national origin, race, religious creed, sex, sexual orientation, socioeconomic status, or veteran status
- To know the names and professional/malpractice status of people serving you
- To privacy to the best of our ability
- To confidentiality of your records
- To receive accurate information to the extent known about your health-related concerns
- To know the effectiveness, possible side effects, and problems of all forms of treatment
- To participate in choosing a form of treatment and decisions regarding your treatment
- To receive education and counseling
- To select and/or change your health care provider and request a second opinion or referral to a provider/place of your choice
- To choose the pharmacy provider where your prescriptions are filled
- To receive education about your medications
- To choose who your medical information is shared with
- To review your medical records with a clinician
- To receive information about services and any related costs
- To develop an advanced directive
-
- To be respectful of all health care providers, staff, and other patients
- To inform your provider about any living will or advance directive
- To accept financial responsibility for charges not covered by insurance
- To seek medical attention promptly
- To be honest about your medical history, prescriptions (including over-the-counter), and allergies
- To follow health advice and medical instructions or accept responsibility for the outcome
- To provide a responsible adult to transport you home from this facility and remain with you for 24 hours if required by your provider
- To report any significant changes in symptoms or failure to improve
- To respect clinic policies
- To keep appointments or cancel in advance
- To seek nonemergency care during regular office hours
- To inform a staff member if you do not want any part of your visit filed to insurance
- To provide suggestions or grievances about Moffitt Health Center
If you have suggestions, concerns, or questions, or to report a grievance, please contact the HIPAA Privacy Officer at 601-266-5390.
Notice of Privacy Practices
Notice of Privacy Practices (PDF)
No-Show Policy
Moffitt Health Center No-Show Policy (PDF)
A no-show is considered to be any scheduled primary care, procedure, or nurse visit where the patient does not present for the appointment or cancels their appointment less than 1 hour prior to the appointment.
Patients with morning appointments between 8 a.m. and 9 a.m. will be considered cancellations, not no-shows, if they leave a message by 9 a.m. the day of their appointment.
Patients are encouraged to arrive 15 minutes before their appointment. If a patient is more than 15 minutes late for an appointment they may be considered a no-颅show. Being seen will be at the provider's discretion based on the nature of the concern and the schedule of the provider.
A patient may cancel an appointment in-person, by calling Moffitt Health Center at 601.266.5390 or via the patient portal.
There will be a $10 charge per no-show, charged to the student's account (Bursar account).
If a patient feels there are special circumstances related to their no-show visit, they may request a review of their no-show fees. To submit an appeal, call Moffitt Health Center at 601.266.5390.